We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Personalized or Customized items are not eligible for returns. However, if there are any issues with it, please contact us and we'll do our best to address your issue.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Personalized or customized items can't be returned either. If you have any issues with the personalization, then please get in touch with us and we'll do our best to address the issue. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We provide 90-days warranty on all products. Our Warranty & Liability is for our products only such as Watch Strap, AirPods Case etc. We are not responsible for any damage to the Watch or AirPods etc.
Pls contact us within 90 Day's timeframe for any warranty related issues with Watch strap or any of our products. We will be happy to resolve warranty issues with the customer during this timeframe.
The warranty covers following
- Any defects in materials used to manufacture your product
- Any defects in workmanship (E.g., pattern fading) under normal use
- Any broken components (E.g., Buckle) under normal use
What will do to correct the issue?
- We will repair the product, at no cost, if the product is still under warranty
- We will repair any broken parts of a product using new or replacement parts
- We may exchange the old product with a new product
- We may issue a refund
What is not covered?
- Damage to a product due to negligence
- Damage to a product resulting from unauthorized modification(s)
- Damage caused by a natural disaster or an act of a god
- Theft or loss of the product